Supplemental Terms

HEMA AI INC.

Supplemental Terms

Last Updated: June 13, 2026

These Supplemental Terms (these "Supplemental Terms") are incorporated into and form part of the Master Subscription Agreement or other written agreement between Hema AI Inc. ("Hema AI") and Customer that references these Supplemental Terms (the "Agreement"). Hema AI is a corporation incorporated under the laws of the State of Delaware, United States of America, with its registered office at 131 Continental Dr, Suite 305, Newark, Delaware 19713. Capitalized terms used but not defined in these Supplemental Terms shall have the meanings ascribed to them in the Agreement.

These Supplemental Terms set forth additional terms and conditions that apply to specific Services or features offered by Hema AI. Each module of these Supplemental Terms applies only to the specific Service or feature expressly identified therein. Unless expressly stated otherwise, these Supplemental Terms supplement and do not replace the Agreement; in the event of any conflict between these Supplemental Terms and the Agreement, the Agreement shall govern except where these Supplemental Terms expressly provide otherwise with respect to the specific Service they govern.

Modules — Scope of Application

Module 1 — Supplemental Terms for AI Content Generation

1.1 AI-Generated Content; Assignment of Rights

The AI Content Generation Services may generate or otherwise provide to Customer certain content, including written copy, textual analysis, strategic recommendations, metadata, schema markup, and other outputs produced at Customer's prompt or request, including content intended to promote, describe, or support Customer's products, services, brands, or business operations (collectively, "Generated Content"). To the extent that Hema AI has any right, title, or interest in or to any Generated Content (including any intellectual property rights therein), Hema AI hereby irrevocably assigns to Customer all of Hema AI's right, title, and interest, if any, in and to such Generated Content. Customer acknowledges that, as of the effective date of these Supplemental Terms, the U.S. Copyright Office does not extend copyright protection to content generated solely by AI without sufficient human authorship, and that Customer is responsible for making sufficient original human creative contributions to any Generated Content that Customer wishes to protect under U.S. copyright law.

1.2 Customer's Responsibility for Review and Use

Customer acknowledges and agrees that:

1. Customer is solely responsible for reviewing, evaluating, editing, and confirming the accuracy, completeness, suitability, legality, and appropriateness of all Generated Content before using, publishing, distributing, or otherwise relying upon it;

2. Generated Content is produced by generative artificial intelligence systems and may contain inaccuracies, errors, omissions, or content that is misleading, outdated, or inappropriate for Customer's intended use;

3. Generated Content may not be unique and other users of the Services may receive output from the Services that is similar or identical to Generated Content received by Customer; the receipt by another user of similar or identical output shall not constitute a breach of the Agreement or these Supplemental Terms;

4. Customer is solely responsible for ensuring that its use of Generated Content complies with all applicable laws and regulations, including those relating to advertising, consumer protection, intellectual property, data privacy, and industry-specific regulations; and

5. Hema AI is not liable for Customer's use, publication, distribution, or reliance upon any Generated Content.

1.3 Disclaimers

GENERATED CONTENT IS PROVIDED "AS IS" AND WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. HEMA AI EXPRESSLY DISCLAIMS ALL WARRANTIES WITH RESPECT TO GENERATED CONTENT, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, NON-INFRINGEMENT, AND TITLE. THE DISCLAIMERS OF WARRANTIES APPLICABLE TO SERVICE CONTENT SET FORTH IN THE AGREEMENT APPLY IN FULL TO GENERATED CONTENT. CUSTOMER ASSUMES ALL RISK ASSOCIATED WITH ITS USE OF GENERATED CONTENT.

1.4 Intellectual Property Compliance

Customer shall not use the AI Content Generation Services to generate content that infringes, misappropriates, or otherwise violates the intellectual property rights of any third party, including copyright, trademark, trade secret, and right of publicity rights. Customer shall not knowingly publish or distribute Generated Content that reproduces or closely paraphrases copyrighted materials of third parties without a valid license, express permission, or a legally sound fair use basis under applicable U.S. copyright law (17 U.S.C. § 107). Hema AI does not warrant that Generated Content is free from third-party intellectual property claims, and Customer assumes all risk related to such claims.

1.5 Additional Indemnification

In addition to Customer's indemnification obligations set forth in the Agreement, Customer shall indemnify, defend (at Hema AI's request), and hold harmless Hema AI and its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) Customer's use, publication, distribution, or reliance upon Generated Content; (b) any claim that Customer's use of Generated Content infringes or misappropriates a third party's intellectual property rights; or (c) Customer's failure to comply with the obligations set forth in this Module 1.

Module 2 — Supplemental Terms for Analytics and Web Log Data

2.1 Web Log Data Integrations

The Analytics Services may support integrations with content delivery networks and other third-party services capable of providing web log data, session data, traffic data, and related information about Customer's web properties and the visitors and users thereof (collectively, "Logging Services"). Logging Services are deemed Third-Party Platforms as defined in the Agreement. By authorizing or requesting an integration between a Logging Service and the Analytics Services, Customer authorizes Hema AI to: (a) receive data regarding Customer's web properties (and visitor and user activity thereon) from such Logging Service ("Web Log Data"); and (b) exchange Customer Data with such Logging Service on Customer's behalf in connection with the provision of the Analytics Services.

2.2 Web Log Data as Customer Data

Web Log Data constitutes Customer Data as defined in the Agreement and is subject to all terms of the Agreement applicable to Customer Data. Customer represents and warrants that: (a) it has all necessary rights, consents, and authorizations to provide Web Log Data to Hema AI and to permit Hema AI's use thereof as contemplated in these Supplemental Terms; (b) the collection and transfer of Web Log Data to Hema AI complies with all applicable laws and regulations, including applicable privacy laws, and Customer's own privacy policy and disclosures to its website visitors and users; and (c) to the extent Web Log Data contains personal information of any individual, Customer has obtained all required consents and provided all required notices under applicable law for the processing of such personal information by Hema AI as described herein.

2.3 Restrictions on Disclosure of Web Log Data

Hema AI shall not disclose Web Log Data to any third party other than Hema AI's authorized subprocessors and service providers who require access to the Web Log Data for the purpose of providing the Analytics Services to Customer, except: (a) as required by applicable law, regulation, subpoena, or court order; (b) with Customer's prior written consent; or (c) in connection with a corporate transaction as described in the Agreement.

2.4 License to Use Web Log Data for Product Development

Without limiting the foregoing, Customer hereby grants Hema AI a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, non-exclusive right and license to use Web Log Data in anonymized, aggregated, or de-identified form to improve, develop, and enhance Hema AI's products, services, and platform. Hema AI shall not use Web Log Data in a manner that identifies Customer, its individual website visitors, or any natural person.

2.5 Third-Party Logging Service Terms

Customer's use of any Logging Service integrated with the Analytics Services is governed solely by Customer's agreement with the relevant Logging Service provider and not by the Agreement or these Supplemental Terms. Hema AI does not control, and has no responsibility or liability for, the functionality, security, data practices, or availability of any Logging Service. Customer is solely responsible for reviewing and complying with the terms, privacy policies, and data handling requirements of any Logging Service it enables.

Module 3 — Supplemental Terms for AI Search Visibility Services

3.1 Nature of AI Search Data

Customer acknowledges and agrees that the AI Search Services provide data, analysis, and insights based on the outputs of third-party AI platforms, large language models, and answer engines ("AI Platforms") that are not controlled by Hema AI. The data and insights provided through the AI Search Services reflect the outputs of such third-party AI Platforms at the time of query and are subject to change without notice as a result of updates, modifications, or changes made by third-party AI Platform operators. Hema AI does not control the behavior, outputs, or data practices of any third-party AI Platform and makes no representations or warranties regarding the accuracy, completeness, or reliability of data derived from third-party AI Platforms.

3.2 No Guarantee of AI Platform Visibility

Customer acknowledges that the AI Search Services are intended to provide visibility, analysis, and insights regarding how Customer's brand, products, and content are represented by third-party AI Platforms. Hema AI does not guarantee and expressly disclaims any representation that use of the AI Search Services will result in increased visibility, improved brand representation, higher citation rates, or any other specific outcome within any third-party AI Platform. Customer is solely responsible for evaluating and acting upon the insights provided through the AI Search Services.

3.3 Prompt Data

The AI Search Services may submit automated or Customer-specified prompts to third-party AI Platforms on Customer's behalf for the purpose of monitoring and analyzing AI Platform outputs ("Prompt Data"). Prompt Data is deemed Customer Data under the Agreement. Customer represents and warrants that all Prompt Data submitted through the AI Search Services complies with the applicable terms of service of the relevant third-party AI Platforms, and Customer shall not submit Prompt Data that violates any applicable law, third-party terms of service, or the Agreement.

3.4 Competitive Intelligence

The AI Search Services may provide data and insights regarding the AI Platform visibility of third-party brands, products, or content for purposes of competitive benchmarking. Customer shall use such competitive intelligence data solely for Customer's internal business purposes and in compliance with all applicable laws. Customer shall not use competitive intelligence data derived from the AI Search Services: (a) to engage in unfair competition or deceptive trade practices; (b) to publish or publicly disclose specific data regarding named third-party brands or competitors without their consent in a manner that could constitute defamation or unfair competition; or (c) in any manner that violates applicable law.

Module 4 — Supplemental Terms for API Access

4.1 API Access Grant

Subject to the terms of the Agreement and these Supplemental Terms, Hema AI grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Hema AI API solely to: (a) access the Services for Customer's own internal business purposes; and (b) build and operate internal tools, applications, or integrations that interact with the Services for Customer's own internal use. Customer shall not make the Hema AI API available to any third party without Hema AI's prior written consent, except to the extent expressly authorized in the applicable Order.

4.2 API Keys and Credentials

Hema AI will provide Customer with unique API keys, tokens, or other access credentials ("API Credentials") for use in connection with the API. Customer shall: (a) keep all API Credentials strictly confidential and shall not share, distribute, or make them publicly accessible; (b) implement reasonable technical and administrative safeguards to prevent unauthorized access to or use of API Credentials; (c) promptly notify Hema AI at info@tryhema.com if Customer becomes aware of any actual or suspected unauthorized access to or use of any API Credentials; and (d) take immediate steps to revoke and rotate compromised API Credentials upon becoming aware of a compromise. Hema AI shall not be liable for any unauthorized access to the Services or Customer Data resulting from Customer's failure to adequately safeguard its API Credentials.

4.3 Rate Limits and Usage Policies

Customer's use of the API is subject to the rate limits, usage quotas, and technical constraints specified in the Documentation and the applicable Order. Hema AI reserves the right to: (a) enforce rate limits and throttle or suspend API access if Customer exceeds applicable limits; (b) modify rate limits and usage policies upon reasonable prior notice to Customer; and (c) immediately suspend API access in the event of abuse, security incidents, or violations of the Agreement or these Supplemental Terms. Customer shall not attempt to circumvent, bypass, or disable any rate limiting, access control, or security measure applied by Hema AI to the API.

4.4 API Availability

Hema AI will use commercially reasonable efforts to maintain API availability consistent with the Uptime Target set forth in the Service Level Agreement. Notwithstanding the foregoing, Hema AI reserves the right to modify, deprecate, or discontinue any version of the API upon reasonable prior notice to Customer. Hema AI will use commercially reasonable efforts to provide Customer with at least ninety (90) days' prior written notice before discontinuing any major API version that Customer is actively using, except in cases of emergency, security-critical changes, or where required by applicable law.

4.5 No Unauthorized Scraping or Automated Access

Customer shall not use the API to engage in automated scraping, crawling, bulk extraction, or any other automated collection of data from the Services in a manner not expressly contemplated by the Agreement and the Documentation. Any attempt to access, probe, or test the security, performance, or structure of the Hema AI platform using the API in a manner not authorized in writing by Hema AI is strictly prohibited and constitutes a material breach of the Agreement.

Module 5 — Supplemental Terms for Enterprise Features

5.1 Enterprise Feature Access

Hema AI will make available to Customer the Enterprise Features specified in the applicable Order during the Term. Enterprise Features are made available solely for Customer's internal business purposes and are subject to the usage limitations, seat counts, and technical constraints set forth in the applicable Order. Hema AI reserves the right to modify Enterprise Features upon reasonable prior notice to Customer, provided that Hema AI shall not materially reduce the functionality of any Enterprise Feature during the then-current Order term without Customer's written consent.

5.2 Custom Integrations

If the applicable Order includes the development or delivery of custom integrations, implementation services, or professional services by Hema AI, such services shall be subject to the additional terms set forth in a separate statement of work or order form executed by both Parties. In the absence of such an agreement: (a) any custom integration work product that is specifically developed for Customer by Hema AI shall be owned by Hema AI and licensed to Customer on a non-exclusive basis solely for use with the Services during the Term; and (b) Customer shall provide Hema AI with all reasonable cooperation, access, and materials necessary for Hema AI to deliver such custom integrations.

5.3 Dedicated Support

Enterprise Customers receiving dedicated support services shall be entitled to the support response times and escalation procedures set forth in the applicable Order or Hema AI's then-current enterprise support policy. Hema AI's dedicated support obligations are subject to Customer: (a) designating authorized support contacts in advance; (b) providing reasonable cooperation and information to enable Hema AI to investigate and resolve support requests; and (c) maintaining its account in good standing.

5.4 Advanced Security and Compliance

Enterprise Customers who have contracted for advanced security features (such as single sign-on ("SSO"), custom data residency, role-based access controls, or enhanced audit logging) shall receive those features as specified in the applicable Order. Hema AI will use commercially reasonable efforts to support Customer's reasonable security and compliance requirements as expressly agreed in the applicable Order. Customer acknowledges that certain security features may require Customer-side configuration and that Hema AI's security obligations are limited to those expressly set forth in the Agreement, the Data Processing Agreement, and the applicable Order.

5.5 Additional Confidentiality

Enterprise Customers and Hema AI acknowledge that Enterprise engagements may involve the exchange of particularly sensitive business information, including product roadmaps, strategic plans, proprietary methodologies, and non-public commercial data. All such information shall be treated as Confidential Information under the Agreement. If the Parties execute a separate non-disclosure agreement in connection with an Enterprise engagement, the terms of such agreement shall supplement (and, in the event of conflict, govern over) the confidentiality provisions of the Agreement solely with respect to information exchanged under such separate agreement.

General Provisions

Relationship to Agreement

These Supplemental Terms are incorporated into and form part of the Agreement. Each module of these Supplemental Terms applies solely to the specific Service or feature identified therein and shall have no effect on Services or features to which that module does not apply. In the event of any conflict between these Supplemental Terms and the Agreement, the Agreement shall govern, except where these Supplemental Terms expressly state that they supersede a specific provision of the Agreement with respect to a particular Service.

Amendments

Hema AI reserves the right to update or modify these Supplemental Terms from time to time. Hema AI will post the updated Supplemental Terms at www.tryhema.com/legal/supplemental-terms and will provide Customer with at least thirty (30) days' prior written notice of any material changes. Updated Supplemental Terms will take effect at the commencement of the next Order Renewal Term occurring at least thirty (30) days after the date of notice, unless the Parties agree otherwise in writing. Customer's continued use of the applicable Services after the effective date of an update constitutes Customer's acceptance of the updated Supplemental Terms.

Contact

For any questions regarding these Supplemental Terms, please contact Hema AI at info@tryhema.com or at the address below.

Hema AI Inc.

131 Continental Dr, Suite 305

Newark, Delaware 19713, United States of America

Email: info@tryhema.com

Website: www.tryhema.com

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Hema AI Inc. | 131 Continental Dr, Suite 305, Newark, Delaware 19713 | info@tryhema.com | www.tryhema.com